Who this covers
This policy covers Prow: the website at prow.app, the waitlist, the signed-in app and the services behind them. It explains what we collect, why, who we pass it to, and what you can ask us to do with it.
Prow is run by Prow AI, based in the United Kingdom. Prow AI is responsible for your information under this policy.
You must be 16 or older (or the age of digital consent where you live, whichever is higher) to use Prow or join the waitlist.
What we collect
The waitlist
Until Prow opens, the only thing we collect is the waitlist form: your email address and, if you choose to add one, a link to a video or channel. We use them to invite you when we open, and the link to understand what kind of content people want to clip.
Your account
Your email address, and if you sign in with Google, the name and profile picture Google returns. Accounts and sessions are handled by Supabase. If you use a password, it is stored hashed and we never see it.
Billing
Payments run through Stripe. Prow never receives or stores your card number. We keep what Stripe sends back: a customer and subscription id, your plan, its status, and a record of your invoices.
Videos and links you give us
- Links: the YouTube, Twitch or Kick links you paste in. We fetch the video behind the link so we can clip it.
- Uploads: video and other files you add directly.
- Edits and instructions: caption styles, prompts, hooks and titles you write or change, and anything you type into the AI tools.
What Prow makes for you
Transcripts, clips, captions, Prow Scores, B-roll, graphics, thumbnails, carousels, translated captions and the other outputs of the tools you use. Media files are stored in Cloudflare R2; the records that point at them live in Supabase.
Connected accounts
If you connect a TikTok, YouTube or Instagram account to post or schedule clips, we store the access tokens needed to act on your behalf, the account name and id, the posts Prow queued or published, and the performance figures the platform reports back. You can disconnect at any time, which stops our access from then on.
Usage
Minutes of video processed, AI credits spent and what they were spent on, and your remaining balance. This is what lets us bill correctly and show you where your minutes and credits went.
Technical data
Our hosting providers keep ordinary server logs: IP address, browser and device type, timestamps, and which requests failed. We use them to keep Prow running and to investigate abuse.
How we use it
- To run Prow: fetching and processing your videos, finding moments, captioning and scoring clips, running the AI tools, and posting where you tell us to.
- To keep your projects, clips and settings where you left them.
- To meter and bill: counting minutes and AI credits, applying rollover, and taking payments.
- To send the waitlist invite, and service email you can't opt out of (password resets, billing notices, security and important service changes).
- To support you when you write in.
- To keep the service secure: debugging, preventing abuse and enforcing our terms.
- To meet legal, tax and accounting obligations.
AI providers
Prow doesn't train or host its own models. To do what you ask, we send your video, its audio and transcript, and your instructions to third-party AI providers. The language models used for analysis and writing are reached through OpenRouter; image and video generation runs through Kie AI and the models it hosts. Speech-to-text runs through ElevenLabs, with Deepgram as a backup. What comes back is stored in your workspace.
This is how the product works, not an optional extra: a clip can't be captioned without its audio reaching the model that transcribes it. Those providers process what we send under their own terms. We choose providers on the basis that they don't train on our customers' content, but we don't control their systems.
Don't put anything into Prow that you're not willing to have processed by a third-party AI provider, including other people's personal information or material you're contractually barred from sharing.
Keeping and deleting data
We keep your account data and workspace content for as long as your account is open. You can delete projects and clips from inside Prow at any time; deleting a file removes it from storage.
Waitlist entries are kept only until we launch. If you don’t create an account within 30 days of launch, we delete yours. Ask and we'll remove yours sooner.
To close your account and have its content deleted, email support@prow.app. We delete or anonymise your workspace within 30 days of the request, except records we're required to keep, mainly billing and tax records, which we hold for as long as the law requires. Backups roll off on their own schedule.
Clips already posted to your own social accounts live on those platforms, not ours. Deleting them there is up to you.
Security
Traffic is encrypted in transit. Workspace data is scoped to your account at the database level, not only in the interface. Credentials for the services above, including tokens for your connected social accounts, are held as server-side secrets and never exposed to the browser.
No system is perfectly secure. If we become aware of a breach affecting your data, we'll tell you, and any regulator we're required to notify, without undue delay.
Where your data is processed
Prow and the providers above operate globally, so your data may be processed outside your own country, including in the United States. Where we move personal data out of the UK, the EEA or another region with transfer rules, we rely on the safeguards those rules provide, such as standard contractual clauses in our agreements with providers.
Your rights
Depending on where you live (for example under the UK GDPR, the EU GDPR or California law), you can:
- Ask for a copy of what we hold about you.
- Have inaccurate details corrected.
- Ask us to delete your account and its content.
- Ask for your data in a portable form.
- Object to, or ask us to restrict, particular processing.
- Withdraw consent where we rely on consent.
Email support@prow.app and we'll answer within the time the applicable law allows. We don't sell personal information or share it for cross-context behavioural advertising, so there's nothing to opt out of there. If you think we've got something wrong, you can also complain to your local data protection authority.
Changes to this policy
We update this page when the product changes: a new provider or a new kind of data means a new version here. The date at the top is the current version. If a change materially affects how we handle your information, we'll email account holders before it takes effect.
Contact
Privacy questions, data requests and everything else go to the same place: support@prow.app. See also our terms of service and refund policy.
This policy is written to be read, and it describes what Prow actually does. It is not legal advice and has not been reviewed by a law firm.