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It’s all one inbox, support@prow.app, read by the people building Prow. Each button below fills in a subject line so your email gets sorted faster.
Help with Prow
support@prow.appA clip that didn't come out right, a link that won't import, a question about a tool, or anything about your account.
Include the video link or project name if it's about a specific clip.Billing and refunds
support@prow.appCharges, plan changes, invoices and refund requests. Any purchase is refundable in full within 7 days if its minutes and credits are unused. See the refund policy.
Write from the email on your Prow account. We match refunds to accounts, not cards.Privacy and your data
support@prow.appA copy of your data, corrections, deleting your account, or questions about how we handle your videos. See the privacy policy.
Deleted accounts are cleared within 30 days of the request.Rights and content concerns
support@prow.appIf you think a video processed through Prow uses your content without permission, tell us what it is and where you found it.
Press and partnerships
support@prow.appInterviews, stories about Prow, and partnership ideas.
Talk to other clippers
Share clips, ask how other creators use Prow, and hear about new tools first.